Refund policy

Refund Policy

Returns, Damages & Issues

At State 48 Hidden Defense, many of our products are handcrafted and made to order. Because of the custom nature of our builds, all sales are final.

However, your satisfaction matters to us.

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us right away at connect@state48hiddendefense.com so we can review the issue and work toward a resolution.

To help us process claims quickly, please include:

• Your order number
• Photos of the damage or defect
• A brief description of the issue

Claims must be submitted within 72 hours of delivery.

Refunds

If a return or refund is approved after inspection, we will notify you by email. Approved refunds will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at state48hiddendefense@gmail.com.

Because our products are handcrafted and often personalized, custom orders are non-refundable unless damaged or defective upon arrival.